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Frequently Asked Questions

Who is GemsDirect?

Gems Direct has been selling fine jewelry online for over five years and has been a major retail jeweler on the island of St. Croix, the largest of the United States' Virgin Islands for over 5 years. Educated through the Gemological Institute of America (G.I.A), our staff can answer the many questions you may have about gems and jewelry. Many of our products are manufactured right in our main store, by bench jeweler and designer, Nicole Gariepy. If we do not have what you are looking for, there is a chance we will be able to make it for you. Contact us with any questions, and our knowledgeable staff will be more than happy to help! You can shop with us online 24 hours a day on our website, complete with full color photos and full detailed descriptions for our collection of unique designs. If you can not find what you are looking for, or for questions or inquiries, send an e-mail to sales@gemsdirect.com we will let you know what we can do to get you the piece of jewelry you desire. Express shipping available on most orders. As always your satisfaction is completely guaranteed! Don't forget to buy your GemsDirect and save!

How do I Contact GemsDirect?

For customer service by telephone please call (340) 773-8400 during business hours, 9:00am-5:00pm EST Monday through Friday.
For customer service via email, send an email to sales@gemsdirect.com

Privacy Policy

GemsDirect, keeps all consumer information private. Any consumer information collected is used solely for the purposes of our own billing, shipping, and occasional promotional mailings. Your name, address, email address, and phone number are NEVER shared with outside corporations. About once per quarter we may contact you regarding special promotions, any person wishing to be removed from the promotional mailing list need only reply with "remove" as the subject and your name will be deleted from all future mailing lists.

Payment Options

GemsDirect currently accepts all major credit cards and e-checks through PayPal.com

Return Policy, Satisfaction and Product Guarantee

At gemsdirect.com, we want every one of our customers to be completely satisfied with the product purchased from us. If an item is not satisfactory, let us know what we can do! If you are dissatisfied with any product purchased online for any reason, it can be returned for a full refund of the purchase price up to 30 days after purchase. No forms to fill out, no re-stocking fees, just your money back, guaranteed! We also guarantee the quality of every piece of GemsDirect jewelry that leaves our doors. For the first six months after your purchase, any problem with quality of workmanship is fully covered. If a stone is lost, a clasp falls off, or a strand of pearls breaks, we will fix it for you at no charge to you, simply mail the item back to us. This guarantee is effective only for the first six months, as fine gemstone jewelry should be inspected for security every six months. Island Bracelets carry this quality guarantee for life! Returns for refunds do not include refunds for shipping charges, but the full purchase price is refunded.

Shipping and Handling

Shipping and handling charges are;
Orders under $100.00: $5.00
Orders over $100.00: FREE!